GENERAL TERMS AND CONDITIONS FOR GIFT VOUCHERS

1.- General terms and conditions of contracting
In compliance with current regulations, Les Clarisses Hotel Boutique sets out below the general terms and conditions of contracting (sale and use) of the products and/or services offered through its website, from which the rights and obligations of the parties arise.

2.- Identification
These General Terms and Conditions (hereinafter, the “Terms”) govern the relationship between the establishment (hereinafter, the “Establishment”) and the clients, whether natural or legal persons, who purchase a gift voucher (hereinafter, the “Client”), in relation to all gift voucher purchase transactions carried out through the website (hereinafter, the “Gift Voucher Purchase”).
Gift vouchers may be used by the Client themselves (hereinafter, the “User”) or by a third party (hereinafter, the “Beneficiary”), who shall also be bound by these Terms.

These Terms do not exclude the possibility that certain services offered through the website may be governed by additional specific conditions.

2.1 Establishment
Les Clarisses Hotel Boutique, with tax identification El Jardí del Convent Vic 2024 S.L., VAT/Tax ID B70907746, and registered address at Pl. Malla 1, 08500, Vic, Spain.
Email: info@lesclarisses.com
The Establishment is responsible for offering the service or product and for carrying out the sale of the gift voucher.

2.2 Client
The Client shall be understood as the internet user who purchases any of the Gift Vouchers offered on the Establishment’s website.
The Client declares that they are of legal age and have the legal capacity required to purchase the services in accordance with these Terms. In the case of minors over the age of 16, authorization from their legal representatives shall be required.
The Client guarantees that the personal information provided is true, complete, and up to date.
The Client undertakes to use the services in accordance with the law, morality, and public order, refraining from illegal activities, activities that infringe third-party rights, or that disrupt the normal functioning of the website.
The Establishment may restrict access to the website to Clients who breach these Terms.

2.3 Beneficiary or User
The person designated as the recipient of the Gift Voucher who will make use of the service. When the Client is also the Beneficiary, they shall be referred to as the User.

3.- Acceptance of the terms
The Client declares that they have read and accepted these Terms prior to the purchase, a declaration that shall also apply to the Beneficiary. The purchase implies the express acceptance of these Terms.

4.- Availability of the terms
The Client may download or print these General Terms and Conditions at any time and may contact info@lesclarisses.com for any inquiries.

5.- Validity and duration of the terms
These Terms are valid as of May 1st, 2025.
The Establishment may modify them at any time without prior notice, and the terms in force at the time of purchase shall apply.

6.- Partial nullity
The invalidity of any clause shall not affect the validity of the remaining Terms.

7.- Information about the services
The information relating to the services and conditions of the Establishment has been provided by the Establishment itself, which is solely responsible for its accuracy.

8.- Gift Voucher purchase process

8.1 Purchase process
The Client may personalize the voucher, add the Beneficiary’s details, and include additional services.
Payment is made through a secure platform managed by El Jardí del Convent Vic 2024 S.L. After purchase, the Client will receive confirmation by email.

8.2 Payment management
Handled by El Jardí del Convent Vic 2024 S.L., VAT/Tax ID B70907746, with registered address at Pl. Malla 1, 08500, Vic, Spain.

9.- Use of Gift Vouchers
a) The Purchase Confirmation allows immediate use of the Gift Voucher, subject to the validity periods defined by the Establishment.
b) The Establishment may set specific dates of use, including blackout dates.
c) To use the voucher, the Beneficiary must contact the Establishment to arrange the reservation. Once the reservation has been made, the right of withdrawal may no longer be exercised.

10.- Right of withdrawal
The Client may withdraw from the purchase within a period of 14 calendar days from the date of purchase, provided that no reservation has been made with the Establishment.
Withdrawal must be notified in writing to info@lesclarisses.com, attaching the purchase confirmation.
The refund will be made using the same payment method within a maximum period of 30 days.
Gift Vouchers are not redeemable for cash.

11.- Assistance, suggestions, and complaints
The Client or Beneficiary may contact info@lesclarisses.com for any inquiries or complaints.

12.- Limitation of liability
The Client is responsible for the accuracy of the information provided.
The Establishment shall not be liable for content generated by third parties or for computer damage caused by viruses or technical failures beyond its control.
Nor shall it be liable for the use of the website by minors without the required legal authorization.

13.- Applicable law and jurisdiction
These Terms shall be governed by Spanish law.
For any dispute, the parties submit to the Courts and Tribunals of the Client’s place of residence.
If the Client resides outside Spain, the parties shall submit to the courts of the Establishment’s registered office.

14.- Online dispute resolution
European Commission online dispute resolution platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show